Privacy Policy

1. About This Policy

FlowPilot Systems Pty Ltd (ACN 696 392 408) operates Endorse, a land development operating system for civil consultants and superintendents. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect the following types of information:

• Account information — name, email address, organisation name
• Project data — job details, approval items, documents, and notes you enter into Endorse
• Usage data — how you interact with the platform (pages visited, features used)
• Technical data — IP address (hashed), browser type, device information
• Billing information — processed securely via Stripe, we do not store card details

3. How We Use Your Information

• To provide and operate the Endorse platform
• To send service-related notifications and updates
• To improve the platform based on usage patterns
• To process billing and manage subscriptions
• To comply with legal obligations

4. Data Storage and Security

Your data is stored on servers in Australia where available. We use industry-standard encryption (AES-256) for sensitive data and enforce role-based access controls across all accounts.

We use the following sub-processors: Clerk (authentication), Neon (database), Vercel (hosting), Stripe (billing), Resend (email), Cloudflare (storage).

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Make a complaint about how we handle your information

6. Data Retention

We retain your data for as long as your account is active. After cancellation, data is retained for 90 days before permanent deletion. Audit logs are retained for 12 months post-cancellation.

7. Contact Us

For privacy enquiries or to exercise your rights, contact us at:

support@flowpilotsystems.com.au

FlowPilot Systems Pty Ltd, Victoria, Australia